Cancellation policy

§ 5 . Withdrawal from the contract (cancellation; cancellation)


(1) Any withdrawal by the guest from the contract concluded with the provider requires the written consent of the provider. If this consent is not obtained, the agreed price under the contract must be paid even if the customer does not use the contractual services. This does not apply in cases of default by the provider or an impossibility of providing the service for reasons attributable to the provider.


(2) The guest may withdraw from the contract without triggering any payment or compensation claims from the provider only if the guest and the provider have agreed in writing to withdraw by a specific date. This right of withdrawal expires if the guest does not exercise his right of withdrawal in writing to the provider by the agreed date, unless the provider is in default of performance or is responsible for the impossibility of providing the service.


(3) The guest is entitled to cancel up to 30 days before arrival without triggering any payment or compensation claims by the provider, otherwise according to the following conditions: Cancellation up to the amount of the overnight price to be paid


  • 30 days before arrival 0%
  • 22 to 29 days before arrival 20%
  • 15 to 21 days before arrival 40%
  • 10 to 14 days before arrival 50%
  • 5 to 9 days before arrival 80%
  • < 5 Tage vor Anreise 100 % 


Cancellations must be made in writing to the provider, unless the provider agrees to a verbal cancellation. The cancellation date is the date the cancellation is received by the provider.


(4) If the holiday apartment is not used by the guest, the provider must take into account the income from renting the apartment to other parties and the expenses saved.


(5) If the guest does not arrive by 10:00 PM on the day of arrival at the latest, or by 60 minutes after a later time agreed in accordance with Section 7, Paragraph 1, without having cancelled, the contract shall be deemed cancelled. Paragraph 3 shall apply accordingly. In addition, the provider may charge the guest an administration fee of €100.00.


(6) If a right of withdrawal of the guest within a certain period of time has been agreed in writing in accordance with paragraph 2, the provider is entitled to withdraw from the contract during this period if other guests request the contractually booked holiday apartment and the guest does not waive his right of withdrawal upon request from the provider.


(7) Furthermore, the provider is entitled to withdraw from the contract or to terminate it extraordinarily for objectively justified reasons, for example if:

a) force majeure (e.g. flood) or other circumstances beyond the provider’s control make the fulfilment of the contract impossible,


b) the holiday apartment was booked under misleading or false information regarding essential facts, e.g. regarding the identity of the guest or the purpose or occupancy or the accommodation of animals,


c) the holiday apartment is used for purposes other than residential purposes,


d) the provider has reasonable grounds to believe that the use of the service will endanger the safety or peace of other guests or neighbors or the reputation of the provider in the public eye, without this being attributable to the provider's sphere of control or organization.


(8) The provider must immediately inform the guest of the exercise of the right of withdrawal or termination. In cases of paragraph 7 a), the provider must immediately refund any rental payments and/or advance payments already made. In the event of a justified withdrawal or termination by the provider, the guest has no right to compensation. The guest must reimburse the provider for all damages for which he is responsible due to a withdrawal or termination.


For bookings on/at/via portals/search engines/tour operators/third parties, etc., different cancellation conditions or those of the respective companies/operators may apply.